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				Kenworth on top of JD Power survey; Freightliner highest in vocational
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						Aug 4, 2009 09:58 AM
					
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					Last Updated: Mar 27, 2012 09:12 AM
				
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				<p>KIRKLAND, Wash.-- <a target="_blank" href="http://www.kenworth.com">Kenworth Truck </a>achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery (P&amp;D), and Dealer Service segments, according to the <a target="_blank" href="http://www.jdpower.com">J.D. Power and Associates</a> 2009 Heavy Duty Truck Customer Satisfaction Study.</p>
<p>The company says it has earned the Over the Road honor five consecutive years, as well as receiving all five Pickup and Delivery awards presented, and three Dealer Service awards. </p>
<p>Kenworth has received 16 heavy-duty truck customer satisfaction awards since J.D. Power and Associates initiated the studies in 2003.</p>
<p>In the J.D. Power and Associates Heavy Duty Truck Dealer Service segment, Kenworth was ranked the highest for Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor categories.</p>
<p>Meanwhile, in the vocational truck segment, <a target="_blank" href="http://www.freightliner.com">Freightliner </a>ranks highest, showing marked improvement from 2008 in all four factors driving satisfaction: performance; quality; warranty; and cost of ownership.</p>
<p>Freightliner performs particularly well in performance, warranty, and cost of ownership. Kenworth and Western Star, respectively, follow Freightliner in the vocational truck rankings.</p>
			
				
				
			
				
				
			
			
			
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