Mack Barks 25,000 Telematics Connections
GREENSBORO, NC — The truck maker sporting the bulldog hit a milestone recently with an activation of its integrated telematics system.
A Mack Trucks Pinnacle model was delivered to Texas-based 3 Star Daylighting, making it the 25,000th truck to have Mack GuardDog Connect, following the launch of the diagnostic and repair planning system in 2014.
The system monitors critical fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer, reducing diagnostic and repair times by up to 70 percent and 21 percent respectively, according to the company.
Standard in Mack Granite, Pinnacle, Titan by Mack and TerraPro concrete pumper models, GuardDog Connect is a key component of Mack’s customer uptime support, which is managed through Mack’s Uptime Center located near Mack’s Greensboro, NC, headquarters.
The facility houses personnel from every customer support function, connecting them to customers and dealers through Mack ASIST, a web-based service management system that links fleet managers and service providers in real time to enable faster repairs.
“Mack GuardDog Connect’s success has proven that keeping customers’ trucks on the road through proactive management is far more valuable than responding to unplanned events after the fact,” said Stephen Roy, president of Mack Trucks North America. “GuardDog Connect gives us instant insights into what is happening with our customers’ trucks so that Mack’s 24/7 live support can provide comprehensive, market-leading uptime solutions.”
Earlier this year, Mack expanded GuardDog Connect coverage to include the monitoring of fault codes for Mack mDRIVE and mDRIVE HD automated manual transmissions.
GuardDog Connect also offers customers services beyond diagnosing and managing cases. Through Mack Fleet Management Services, Mack also allows customers to use the integrated GuardDog Connect telematics hardware with cloud-based intelligence software, currently provided through Telogis, to improve their operations, reduce costs and increase safety, according to the company.
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