BRANTFORD, ON — Brantford-based tarp manufacturers Trison Tarps Inc. have been around for nine years and have already expanded three times.

The family-run business, named Trison after Paul Vandenberg’s three sons, recently moved to a newly built, more spacious building located at 33 Kippax Court, a 48,000 sq. ft. facility featuring seven drive-thru bays and a 2,500 sq. ft. showroom.

Vandenberg founded the tarp business in 2005 with his three sons and initially operated out of a 8,500 sq. ft. facility with two service bays, but it wasn’t long until the business outgrew the place. In the nine years that passed, they’ve expanded that facility twice, and finally had to move to the new location.

The key to their success?

The one-on-one contact. Vandenberg explains that to distinguish yourself in the tarp business, you have to give it a personal touch: speak to people to understand their needs.

And while most people give lip service to customer service, a trip around Trison’s facility will show that Vandenberg, his three sons and employees live by their company slogan: “Where Customer Service Excels!”

On tour of their open house in May, Today’s Trucking saw the Trison team come together to carefully make the tarps, stencil out and paint on the lettering on the tarps.

All the tarps are made in-house out of the new facility. They also build headache racks, aluminum storage boxes, cable systems, cargo equipment, chains and binders, rolling systems and other related products.

Vandenberg comments: “We are not a large company and I like the one-to-one contact with people we have here. I like to personally welcome truckers to our shop whenever I can.”

“We are here to focus on customer service and we treat all of our customers with respect, whether they are a big fleet or an owner-operator,” Vandenberg says.