TrukFix, Continental Tire’s emergency road service hotline and assistance program for commercial tire national account customers, has been enhanced.
Continental has partnered with an award-winning provider to handle the 24-hour, toll-free hotline, 877-TRUKFIX, which triggers a network of more than 1000 commercial tire dealers and service outlets throughout the U.S. and Canada. Each emergency call is monitored and tracked through completion of the road service, and is now followed by a next-day contact to the dealer, Armstrong said.
Pricing to the fleet for these services is regulated, and convenient billing through Continental’s national account invoicing system means that company drivers don’t have to be responsible for cash or credit card reimbursements. There are no membership fees and enrollment is automatic for Continental national accounts.
Customers have access to the system via the Continental website, the toll-free hotline, and the Truck Tire Dealer Locator App for iPhone.
As part of the enhancement process, Continental has chosen a character mascot who will represent the TrukFix program at dealers, trade shows, events and for online communication. But the character is missing one key component – a name. So go to the Continental TrukFix website, enter the naming contest, and have a chance at winning an iPad 2. The contest runs through February 24 with the winning name to be announced mid-March. Entries can also be placed at the Continental Tire Facebook page.