The Need for Training Programs
A shortage of training programs topped with insufficient learning and development is also hurting many companies, PwC noted. “The quality of the professionals in the business needs to improve,” Evans says.
“The distinct profitability advantage of having highly qualified individuals at all levels of the organization, especially drivers — the top ten or 20 percent of your drivers are hugely more profitable than the bottom 20 percent of your drivers in everything, from miles per gallon, to compliance and regulations, to avoiding time and penalties, health care claims, injuries.”
Implementing training programs and encouraging on-going learning and development (for when those new, complicated regulations kick in) keeps your talent on point.
“The quality of people providing the service will cover a significant part of the compensation increase,” Evans advises. Better quality people means better quality service. “It’s going to cost more if you want on time, every time, 99.8 percent of the time with no damage to what we’re hauling, great communication along the way. That quality service demands — deserves—higher pricing,” Evans says.
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2013/01/03
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