YOUNTVILLE, Calif. – Daimler Trucks North America plans to establish a new parts distribution center in Canada as it pushes toward a goal of completing truck repairs within 24 hours.
A location has yet to be announced, and the OEM is in the midst of a “center of gravity” study to decide exactly where it should go, says Stefan Kurschner, senior vice-president– aftermarket. But he acknowledges that he has a “pretty good idea” where it will be. That will add to a location in Calgary.
The news follows the opening of the latest PDC in Phoenix, Ariz., establishing a network that can deliver parts to 90% of U.S. service points within 12 hours or less.
Other PDCs are located in Atlanta, Ga.; Swedesboro, N.J.; Canton, Ohio; Grand Prairie, Texas; Grimes, Iowa; Whitestown, Ind.; Memphis, Tenn.; Reno, Nev.; and San Luis Potosi, Mexico.
“We need to have the right parts at the right time, at the locations where they’re needed,” Kurschner said, referring to customers who are looking for ever-faster repair times.
Daimler Trucks North America now counts 636 authorized service locations, along with 173 distributor locations, and 251 partner service locations. And their reach is further expanded through a partnership with TA-Petro’s 251 service facilities – amounting to 1,000 service bays, 3,300 technicians, and 450 roadside service vehicles.
“They’re turning [many] trucks within 90 minutes,” adds Paul Romanaggi, Daimler Trucks North America’s new chief customer experience (CX) officer.