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Mack Launches New Telematics System

Posted: August 1, 2014

ALLENTOWN, PA. — Mack has a new telematics solution built on the company’s GuardDog maintenance monitoring system, one that will come standard and free of charge for two years on Model Year 2015 Pinnacles, Titans and Granites, scheduled for roll out in January 2014.

Called “GuardDog Connect”, it can diagnosis issues, schedule repairs and confirm that the needed parts in stock and ready to install while the truck is still working.

The system monitors the truck and if there is an issue like a clogged filter, low fluid level or an upcoming service interval, a message is sent to the driver via a display on the dash.

For more severe issues, the system sends an automatic alert to Mack’s 24/7 customer support center, where staff evaluate the problem and open a case in Mack ASIST — a web-based fleet service management platform. The owner or fleet manager is notified and the repair process begins. Once a dealer is chosen, Mack verifies that the parts are on-hand and a bay is open. Repair instructions are also sent to the dealer.

Mack said that every step of the process happens within minutes of the initial alert, and is managed by support staff from start to finish. The end result is that techs are fully prepped by the time the truck pulls into the bay.

Mack also installs QR codes on the driver’s side doorframe of all models during assembly, allowing techs to scan the code with a tablet when the truck arrives for service. The truck’s information and service history are pulled, automatically launching Mack ASIST, speeding up the repair process.

“Customers have enough on their minds today without having to worry about the time it takes to diagnose a problem with their vehicle, and get the situation addressed,” said John Walsh, Mack vice president of marketing. “GuardDog Connect simplifies the repair process for drivers and fleet managers, combining purposeful telematics technology with the know-how of the Mack support network to keep customers rolling.”


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