Carrier Transicold has enhanced its RoadCare contract maintenance programs for transport refrigeration units with a new Web-enabled asset-management tool called ViewPoint.
ViewPoint improves Comprehensive Maintenance and Repair Agreements (CMRA), says Carrier, by helping dealers and customers with tracking, managing and planning preventive maintenance, warranty service and other service needs. Via the agreements, fleets give the joy of service requirements – scheduled and unscheduled – to Carrier’s dealer network.
Dealers use ViewPoint software to determine exactly what preventive and predictive maintenance is needed. It provides customers with access to a wide variety information about their reefer units.
With ViewPoint, customers receive several CMRA program enhancements, including notification of maintenance due, via email or ViewPoint inbox; online scheduling services; work-order generation for non-emergency repairs; an online view of unit maintenance and repair history; and quick and easy identification of problem units; and key performance indicators (KPIs).
The latter provide an overview of a fleet’s current maintenance status, including information about open and scheduled orders, percentage of units that are due for maintenance, units overdue for maintenance, and customer-defined metrics.