BOULDER, Colo – Navistar International has a vision for the future of its dealer and aftermarket experience — and it means transforming everything from parts distribution to customer interactions.
MISSISSAUGA, Ont. — Paccar Parts celebrated the opening of its new Toronto-area distribution center on March 20 with an event for 250 dealers, customers and suppliers. The 160,000-square-foot facility is in Mississauga, Ont., situated at the confluence of highways 401 […]
LAS VEGAS, Nev. – The repair and upkeep of Canada’s Class 6-8 trucks and trailers is no small matter. Analysts at MacKay and Company say the business is worth $4 billion a year and growing. And it’s being radically transformed before our eyes.
MARCO ISLAND, Fla — Times are good everywhere in the trucking industry and Chris Baer, president and CEO of Vipar Heavy Duty, confirmed that this applies to the aftermarket segment as well. “It’s a good time to be in the truck parts business these days,” he said during the company’s annual conference in Marco Island, Fla.
YOUNTVILLE, Ca. — The aftermarket side of Daimler Trucks North America is aiming to set a new standard in customer service by strengthening its 24-hour-or-less service turnaround promise, adding new digital tools, enlarging its supply chain, and launching a major expansion of its Alliance Truck Parts enterprise.
LAS VEGAS, NV — Children of the 1980s might recall a Wendy’s commercial that mocked the quality of chicken sandwiches from competing fast food chains. “Parts is parts,” the cashier for a generic restaurant says with a shrug, suggesting different pieces can be fused together into some sort of processed Frankenchicken.
There are clearly differences in parts, though.
LAS VEGAS, NV – A Brockville, Ontario, business is playing a leading role in a North American initiative that hopes to bring order to the chaos of describing truck parts.
The Autocare Association’s HDDA Heavy Duty arm is working with suppliers to adopt common ways to describe the different components, leveraging the expertise of Canada’s Pricdex Software. The advantage is that distributors and their customers would more easily be able to compare one offering to the next.
BRUSSELS, Belgium — Wabco has finalized the deal to purchase the Meritor Wabco joint venture that introduced its products to North America — although Meritor will continue to distribute Wabco aftermarket offerings.
LAS VEGAS, NV – Truck and trailer sales continue to drop in Canada, but the value of the aftermarket that serves them continues to rise, according to statistics released during Heavy Duty Aftermarket Week.
The truck parts and service aftermarket got a lot of attention in 2015, as the focus of many fleets shifted to total cost of operation rather than cost per mile. This shined a bright spotlight on maintenance and repair practices as ways to keep asset utilization high. Here’s a look back at some of the major aftermarket issues from the past year. This year saw the signing of a memorandum of understanding between the Commercial Vehicle Solutions Network and the Truck and Engine Manufacturers Association along with the Equipment and Tool Institute, the Auto Care Association and Heavy Duty Aftermarket Canada. As a result of the MOU, fleets and independent repair garages will have access to service information – previously only available to dealers – for model year 2010 and later trucks and buses over 10,000 pounds sold in the United States and Canada.
SWIFT CURRENT, SK — Custom Truck Sales recently opened a new parts and service facility in Swift Current, SK, on Highway 4 and the TransCanada Highway.
MOUNTAIN VIEW, CA — The emissions control and after treatment components and services segment is expected to emerge as the fastest-growing branch of the North American Class 6 to 8 truck aftermarket over the next six years.
VANCOUVER, BC – The aftermarket parts division of natural gas engine and vehicle designer Westport Innovations has formed a distribution partnership with Alliant Power. With an initial focus on Class 1-5 light-duty vehicles through select Alliant Power distributors, Westport Parts + Service creates a single source for natural gas aftermarket service and maintenance parts.
CRYSTAL LAKE, IL – A special gathering of the next generation of many of the industry leaders is part of the 2015 VIPAR Heavy Duty Annual Business Conference going on now through Oct. 23.
GALESBURG, MI — Eaton continues to expand the warranty coverage options for the company’s aftermarket transmissions and clutches. Customers purchasing an Eaton factory remanufactured transmission with Roadranger-approved lubricant and an Eaton clutch will now not only receive an extra year of warranty on the transmission, but will also receive an additional year of coverage on the clutch.