It’s Tuesday afternoon, a little after 2 pm. You’re the operations manager of a major truckload carrier. The morning rush is over, all the drivers and customers are happy, and now you’re gearing up for the onslaught of late-afternoon messages from customers wondering where their trucks are and drivers alerting you that they can’t load ’til tomorrow. Typical day. Then a driver calls on his mobile phone.
“My engine has just shut down and I’m sitting deader than a doornail in the center lane of Highway 401 between Dufferin and Keele Street,” he says.