Mack has expanded the offering of GuardDog Connect integrated telematics to its LR low-entry cabover refuse models equipped with an MP engine. The system simplifies the diagnostic and service process.
GuardDog Connect is a proactive diagnostic and repair-planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer.
GuardDog Connect, through 24/7 OneCall agents, enables the quick diagnosis of issues, proactive repair scheduling, and parts confirmation, all while the truck remains on the job.
Those agents manage all of this through Mack ASIST, a cloud-based service-relationship management tool that keeps fleet customers, dealers, and service providers and Mack field staff connected during service and repair events.
LR owners will have the same access to Mack’s suite of fleet-management services as other customers, including Telogis and Omnitracs. The latter uses the telematics hardware to capture and relay information such as relative road speed and idle duration and cost.
Mack announced earlier this year that GuardDog Connect was standard on all TerraPro vocational cabover models. It’s been standard on Pinnacle, Granite, and Titan models since 2013.