GREENSBORO, NC — Volvo Trucks will begin introducing Volvo Certified Uptime Centers within its dealer network in 2016 in an effort to maximize customer uptime.
Dealer locations will receive the certification after adopting a standardized process designed to provide more transparent information to the customer and complete repairs more quickly, according to the company.
The centers will enhance the service experience for any repair, and will use improved service workflows supported by Remote Diagnostics, Volvo’s telematics-based proactive diagnostic and repair planning system. The centers will be supported by the recently announced integration between Truck Diagnostics System (TDS) and Volvo ASIST; Volvo’s service management platform.
Volvo Certified Uptime Centers feature dedicated uptime bays, where trucks requiring repair time of four hours or less are serviced immediately, eliminating the “first come, first served” practice that is common in vehicle repair today.
Currently, Volvo is piloting the certification at 13 dealerships throughout the U.S. and Canada. Pilot locations have seen an immediate increase in the number of trucks being fully repaired during a 24-hour period, as well as an increase in positive customer feedback, according to Volvo
The Volvo Certified Uptime Centers pilot will continue through 2015, with the start of the rollout of the certification to the Volvo Trucks dealer network targeted for 2016.